1. Will not connect to Wi-Fi:
When connecting to wifi for the first time, please ensure that:
It cannot be ruled out that in the rare case of special network incompatibility, the App and the camera cannot be connected correctly. In this case, our camera is not compatible, please contact the after-sales service,more professional and targeted to solve your problem. (email@example.com)
2. Fast power consumption:
3. Camera not detecting movement:
4. Camera offline:
5. SD card not recognized:
6. Solar panel not charging:
Please choose the best installation location and adjust to a suitable angle to ensure that the solar panels get sufficient sunlight. It is recommended to place the solar panels horizontally, and then tilt south. (If your location is in the southern hemisphere, please tilt north). The tilt angle of solar panels is determined according to the local latitude. (If the local latitude is 55°N, please tilt the solar panel south to 55 °)
UK: After the solar panel is placed horizontally, please tilt south to 55 °
Germany: After the solar panel is placed horizontally, please tilt south to 55 °
a. In the cloudy days, under the shade, morning, and evening, the current of solar panel is small due to insufficient sunlight. When the charging current is less than 50mA, the camera won't be charged. This is a normal phenomenon, please don't worry. When the sunlight is sufficient, the solar panel will continue to charge the camera.
b. When connecting the solar panel to the camera, the charging status (charging icon) will not be displayed immediately. Please exit the current interface and enter the live video interface, then the charging icon will be displayed.
c. Solar charging is a slow charging method, and the purpose is to increase battery life. But it doesn't mean that you no longer need to use the power adapter to charge the camera.
d. For example, when the camera is triggered by motion frequently or you view the video in the app frequently, the camera will consume battery power very fast. When the power consumption is larger than the charging volume, solar panel cannot provide sufficient power for the camera. In this case, you need to use the power adapter to charge the camera.
We won't stop and keep working hard to bring a better customer experience to you and making security simpler. Any problem about items please do contact our customer service first, we will reply you in 24H. (firstname.lastname@example.org)