ieGeek accepts order cancellation before the product is shipped or produced and supports return or exchange requests within 14 days. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. If you need to apply for a return or refund, please read the following policy and contact our official customer service(firstname.lastname@example.org)
1. For quality problems or problems caused by our faults
First, you need to submit evidence, pictures, and images about the product. This will be handled by our auxiliary team.
Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.
2. Out of stock
If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
3. Remote areas
Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business days to process and mail the refund.
When you meet the above refund conditions:
1. Please contact our customer service as soon as possible, email: email@example.com, customer service will reply to you within 1-3 business days;
2. The order number (ieGeek-****) and order details need to be provided to us;
3. Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
4. After confirming that the goods can be returned, we will confirm the return address and recipient information to you;
5. It is necessary for us to check the quality of the returned goods;
6. If the wrong product is returned or not returned, you will not get a refund;
7. We will notify you after receiving and checking your return whether the refund was successful.
Eligible for return:
1. Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;
2. Provide a receipt or proof of purchase (screenshot of the order);
3. The region that supports returns: the United States, United Kingdom, Germany, France, Italy, Spain, Canada, Japan;
When you meet the above return conditions:
1. To start returning, please contact our customer service as soon as possible, email: firstname.lastname@example.org, customer service will reply to you within 1-3 working days;
2. We do not accept items sent back to us without a prior request for return;
3. We will inform you the return address and return information. and instructions on how to send the package.