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Return Policy

ieGeek accepts order cancellation before the product is shipped or produced and supports return or exchange requests within 14 days. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. If you need to apply for a return or refund, please read the following policy and contact our official customer service(service@iegeek.com)


Eligible for refund:


1. For quality problems or problems caused by our faults

First, you need to submit evidence, pictures, and images about the product. This will be handled by our auxiliary team.

Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.

2. Out of stock

If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.

3. Remote areas

Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.

NOTE:

We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business days to process and mail the refund.


The Refund Process:


When you meet the above refund conditions:

1. Please contact our customer service as soon as possible, email: service@iegeek.com, customer service will reply to you within 1-3 business days;

2. The order number (ieGeek-****) and order details need to be provided to us;

3. Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;

4. After confirming that the goods can be returned, we will confirm the return address and recipient information to you;

5. It is necessary for us to check the quality of the returned goods;

6. If the wrong product is returned or not returned, you will not get a refund;

7. We will notify you after receiving and checking your return whether the refund was successful.


Return Policy


Eligible for return:

1. Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;

2. Provide a receipt or proof of purchase (screenshot of the order);

3. The region that supports returns: the United States, United Kingdom, Germany, France, Italy, Spain, Canada, Japan;


About The Return Process:


When you meet the above return conditions:

1. To start returning, please contact our customer service as soon as possible, email: service@iegeek.com, customer service will reply to you within 1-3 working days;

2. We do not accept items sent back to us without a prior request for return;

3. We will inform you the return address and return information. and instructions on how to send the package.

NOTE:

  • Please fill in the correct return recipient address and recipient information, otherwise, we will not be able to receive the return.
  • Cash on delivery is not supported, please pay the freight in advance.
  • We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs.
  • Custom-order or personalized items do not have a right to 14 days refund.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
  • No restocking fee to be charged to the consumers for the return of a product.
  • For non-quality issues, that is, if you are just not satisfied with it/buy it wrong, exchange or return is not allowed. If you have any confusion or problems with using our products, please do not hesitate to consult our official service at service@iegeek.com
  • For quality issues, if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.
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