Return Policy
We are committed to customer satisfaction. If the product does not meet your expectations or was defective, you can refer to the following policies to return, exchange, or repair in terms of your situation.
Return and Refund Policy
1. Three types of returns from ieGeek.com
ieGeek's return policy allows for products purchased from ieGeek.com to be returned during the first thirty (30) days from the date of shipment. We will refund the full purchase price, but shipping costs are non-refundable. Beyond the end of those 30 days, refunds and exchanges for the undamaged product are not available. Once the returned product arrives back in ieGeek's warehouse for inspection and your refunded product meets the inspection standards, the refund process will begin.
If the product is defective (not artificially damaged) when you receive it, within 30 days of delivery, you can return it to ieGeek and get a full refund or replacement. Beyond 30 days, a full refund is not available, but replacement or repair is acceptable. You need to submit evidence, pictures, and images about the detective product first. This will be handled by ieGeek Customer Service Team. Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our technical team for technical appraisal processing. ieGeek is responsible for all shipping fees.
If the product has been sent back to our warehouse and has been identified to be artificially damaged by our technical team. You will be billed with the cost and fees of shipping the off-standard Product for a Refund from ieGeek back to you, and no refunds.
2. Return your product
3. Initiating your return
When you meet the above refund conditions:
1) Please contact our customer service as soon as possible, email: service@iegeek.com, customer service will reply to you within 1-3 business days;
2) The order number (ieGeek-****) and proof of purchase (order screenshot) need to be provided to us;
3) Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
4) After confirming that the goods can be returned, we will confirm the return address and recipient information to you;
4. Shipping your product back
ieGeek recommends using a logistics party that can provide you with a traceable carrier to ship your product for a refund back to the instructed location authorized by ieGeek. ieGeek is not responsible for any loss or damage to the product caused in transit.
Note: Please make sure to keep the tracking number provided by the carrier on the shipping invoice.
5. Quality check of returns
The product for refund will be thoroughly inspected by ieGeek when received and a decision will be made whether the inspection criteria are met. The inspection may take up to 5 business days from the time your product for a refund is received.
6. When to expect your refund
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Refunds may take 1-7 business days.
Missing Parts Policy
If you need to return the product, we are always here to help you. You can contact our official customer service directly for inquiries. (service@iegeek.com)
Top Questions About ieGeek's Return Policy
1. How to calculate the warranty time for the exchanged products?
In the event of an exchange, the warranty period for the new product is based on the product originally purchased.
2. Where do these return policies apply?
These policies only apply within the United States, Canada, the United Kingdom ,and All of Europe.
3. Can I return an ieGeek product that I purchased on Amazon or at retail?
No. If the ieGeek product you have purchased from the third-party stores or vendors, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the ieGeek products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. ieGeek is not responsible for their refund and return.
4. How can I cancel my order if I don't want it after placing it?
ieGeek accepts order cancellation before the product is shipped or produced and supports return or exchange requests within 30 days. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.