





1. How can I reset my camera?
2. I have selected 2.4GHz Wi-Fi and input Wi-Fi password correctly, why does the camera still not connected to Wi-Fi?
Notice:
3. The camera is offline after a few months? It cannot be connected automatically after being offline?
Please check:
Please reboot your camera and the router to check it again. Just unplug the power supply and plug it back.
If it can’t connect, please take out the micro SD card and reset the camera, then reconnect it.
4. How to reconnect a disconnected camera which is installed on wall?
After the camera has been installed on the wall, it is not necessary to remove the camera. You can use AP mode to connect your camera.
Here are the steps:
5. Why is there still only 14-second video after setting 900-second video?
Alarm recording is just for 10-14 seconds. It's difficult for some clients who use FTP storage to save a long video. But plan recording can be set for 15-900 seconds.
6. Why does FTP just upload the pictures but no videos?
If you want to save videos to FTP, you need to insert a micro SD card into your camera. Then the camera will save the alarm recordings to your FTP.
7. Why the recording time does not sync with the actual time?
Please access “Time Setting” to select the right time zone where the camera is install and notice whether the local time is daylight-saving time. If the time is setting wrong, you may not search the camera recordings.
8. Why I can't find my recordings?
Please try to click the search icon to search your recordings.
9. How do I connect my camera to my new wifi supplier?
Please enter your app “wifi setting” to connect the camera to your new wifi or phone hotspot first. Otherwise, you need to reset the camera then follow A4 to reconnect the camera.
10. Micro SD card cannot be recognized.
Maybe there is something wrong with the micro SD card or the card slot. Please check whether the SD card is compatible or not and whether SD card is damaged or not.
Please try to format your micro SD card, and then reconnect again. Micro SD card in the camera is more easily damaged than in the other device because the SD card is reading and writing the videos all the time in the camera.
If it still can’t work after you format the micro SD card, please change another micro SD card. It is suggested to use SanDisk special white security micro SD card, class 10 (legal), not over than 128GB. 64GB is suggested.
11. After download videos via phone app, why can’t find them in my phone gallery?
Please find your downloaded videos in the app, then click the save icon to save the videos to your phone gallery. The alarm recordings time length is fixed at 14 seconds. The plan recordings time length can set between 15-900 seconds.
12. Does the micro SD card will automatically overwrite the recordings?
Our all camera has loop recording function. It will cover the previous recordings when the micro SD card is full. You can download the important recordings before it overwrites. 128GB Micro SD card can record up to 2 weeks. 64GB can record up to 1 week. 32GB can record 3-4 days. 16GB can record 2-3days.
13. Does the camera work without network?
Our camera can work well without network. And you can connect your camera with your phone hotspot, mobile Wi-Fi or home Wi-Fi and etc. Or take out the micro SD card to view all the recordings on your computer.
14. It is black at night and I can't view anything.
Please put your finger on the infrared sensor when the camera is connected with the power. If the red LEDs are on, please adjust your camera's angle to check it again. It may cause by the refraction of light. Please make sure IR CUT setting is set to "auto" on HiP2P (The initial setting is auto). If it doesn't work, please contact us.
15. I want to upgrade the firmware but failed each time.
The prefixes shall be constant during the process of upgrading the firmware, you can see the prefixes from camera's setting "Device Information". Besides, please make sure that the camera and your computer are under the same network. If you are not sure which firmware you need, please send the current firmware version to inquire us. We will help you.
16. How to connect my camera to Alexa? ( Just can setup on the cameras which support Alexa. )
Some cameras need to upgrade the firmware first because some initial firmware doesn’t support Alexa. If you don’t know which firmware can support Alexa, please feel free to contact us. And we will also send you a manual about how to connect your Alexa.
17. What’s the URL ( Uniform Resource Locator ) of ONVIF and RTSP?
The URL of the camera is 8080 and 554. For example, you camera IP address is 192.168.1.38, your ONVIF port of main stream is onvif://192.168.1.38:8080/11 and ONVIF port of secondary stream is onvif://192.168.1.38:8080/12. Your RTSP port of main stream is rtsp://192.168.1.38:554/11 and RTSP port of secondary stream rtsp://192.168.1.38:554/12.
Like many people I bought this following a spate of burglaries in our road. I have it set up covering the side alley and back gate of our house. Fixing to the wall is simply three screws and a template is provided for accurate drilling. I was able to feed the mains cable into my garage.
Downloading and setting up the camera on the app is as easy as setting up an Amazon Echo and I soon had HD video streaming to my phone.
The SD card fits into a secure slot under a screw fit cover on the lower face of the camera body.
Picture quality is excellent even at night when the image is black and white.
The motion detector is very sensitive however and I've dialled mine down to 20% and I'm still getting too many notifications. The detection area can be manipulated to a degree.
Although this camera saves images to its SD card its most important function is to alert you via a push message that something is happening so that you can check it out. The police aren't interested in your CCTV images no matter how encouraging they are but if you call and tell them you have a live feed of suspects on premises you should get an immediate grade response.
Extremely easy to set up any problems there is a step by step tuition on you tube
Picture quality is spot on night is a little worse but a light makes it 100%
I love the 2 way speek and how you can check on your phone real time and warn any would be intruders off all in all for the price im very satisfied
I love these cameras. I took a chance and ordered two and I'm going to be ordering more. I'm impressed with the video quality and how easy they are to set up. I'm not using the wi fi option but have set them up to be used with Apple Home via home bridge (hoops) and they are quick and easy to configure. They are also as secure as I can make them using ethernet, changing username and password and not enabling any cloud/internet services. Great cameras. Definitely buying a few more, and might even get them for my brother!
This was an upgrade to my 10 year old 720p camera.
Whenever I had a gripe with putting it up i.e. difficult base, lack of water proof coverings for the cable ends, I had to keep reminding myself it only cost me 52! That is cheap!
So even though it took a lot longer to install than I thought it would, the day picture quality is fantastic.
The night vision is good, only if its NOT raining. Rain generates a lot of noise, streaks in all directions.
A 128gb SD card, which is the max it can take, on my settings records for just over 8 days. At some point I may try to see if a 256gb card works in it.
Bottom line its a cheap camera that works. The mobile app is fantastic, the pc software not so good, but you can access the camera from a browser.
We are very impressed with this camera ! It was very easy to fit and performs just as well as our other (more expensive) camera. The app works well and so far has provided a reliable connection. Very impressed with the picture quality (day & night). It certainly has all the features we require. We are not using motion detection as it is recording all the time to the sim card (hence no score against motion detection). Obviously it depends on individual installation requirements, but we have used a juction box to house the 3 cables coming from the camera (which includes a re-set button, so should this require a re-set will provide easy access).
Like many people I bought this following a spate of burglaries in our road. I have it set up covering the side alley and back gate of our house. Fixing to the wall is simply three screws and a template is provided for accurate drilling. I was able to feed the mains cable into my garage.
Downloading and setting up the camera on the app is as easy as setting up an Amazon Echo and I soon had HD video streaming to my phone.
The SD card fits into a secure slot under a screw fit cover on the lower face of the camera body.
Picture quality is excellent even at night when the image is black and white.
The motion detector is very sensitive however and I've dialled mine down to 20% and I'm still getting too many notifications. The detection area can be manipulated to a degree.
Although this camera saves images to its SD card its most important function is to alert you via a push message that something is happening so that you can check it out. The police aren't interested in your CCTV images no matter how encouraging they are but if you call and tell them you have a live feed of suspects on premises you should get an immediate grade response.
Extremely easy to set up any problems there is a step by step tuition on you tube
Picture quality is spot on night is a little worse but a light makes it 100%
I love the 2 way speek and how you can check on your phone real time and warn any would be intruders off all in all for the price im very satisfied
I love these cameras. I took a chance and ordered two and I'm going to be ordering more. I'm impressed with the video quality and how easy they are to set up. I'm not using the wi fi option but have set them up to be used with Apple Home via home bridge (hoops) and they are quick and easy to configure. They are also as secure as I can make them using ethernet, changing username and password and not enabling any cloud/internet services. Great cameras. Definitely buying a few more, and might even get them for my brother!
This was an upgrade to my 10 year old 720p camera.
Whenever I had a gripe with putting it up i.e. difficult base, lack of water proof coverings for the cable ends, I had to keep reminding myself it only cost me 52! That is cheap!
So even though it took a lot longer to install than I thought it would, the day picture quality is fantastic.
The night vision is good, only if its NOT raining. Rain generates a lot of noise, streaks in all directions.
A 128gb SD card, which is the max it can take, on my settings records for just over 8 days. At some point I may try to see if a 256gb card works in it.
Bottom line its a cheap camera that works. The mobile app is fantastic, the pc software not so good, but you can access the camera from a browser.
We are very impressed with this camera ! It was very easy to fit and performs just as well as our other (more expensive) camera. The app works well and so far has provided a reliable connection. Very impressed with the picture quality (day & night). It certainly has all the features we require. We are not using motion detection as it is recording all the time to the sim card (hence no score against motion detection). Obviously it depends on individual installation requirements, but we have used a juction box to house the 3 cables coming from the camera (which includes a re-set button, so should this require a re-set will provide easy access).